New Laboratory Equipment

We want you to be fully satisfied with your purchase from Sensa Core Medical Instrumentation. We stand firmly behind every product we supply. If you are not satisfied with your purchase, you may return it to us 30 days from the date of receipt of the product. We accept the return of all new items in accordance with the return processes outlined below.

In order to reduce your return expenses, we only charge the vendor's restocking fee plus a small service fee (see Return FAQs below for detailed information).

  • Used and "as-is" sales are FINAL and not qualified for return unless otherwise arranged in the terms and conditions of the time of sale. * Non-returnable items include: opened consumables and reagents.
  • Sensa Core reserves the right to only process qualifying returns following the Sensa Core Return Process detailed below.
  • Sensa Core reserves the right to remedy any order errors made by Sensa Core or its vendors. If the error cannot be resolved within a commercially reasonable timeframe, Sensa Core shall issue a Return Material Authorization (RMA) for the product return and payment refund.
  • Certain non-resalable items cannot be returned.
  • Return of Custom Orders, as well as, returns due to Buyer Requested Shipping Exceptions, May be subject to additional restocking fees, and might not qualify for return.

Reagent Manufacturing and packaging

The same high quality formulation and packaging capability we use for our own products is available for yours. Sensa Core provides the flexibility to try different package types and batch sizes to meet your specifications. Our unique approach to contract manufacturing allows us to take on challenges our competitors can not or would not handle. Do you have a formula no one else can match? Unusual filling requirements? Short runs? We welcome your product and the challenge!

We can formulate and package high or low viscosity liquids in volumes ranging from 1 gram to thousands of liters. Our equipment allows us to handle a broad range of packaging types including standard glass or plastic bottles, custom containers, Aluminium foiled bags, or standard PE bags. We assure you full confidentiality for your products and processes.

Return Process

  • Request for product return must be made within 30 days from the date of receipt of the item.
  • To request exchange/refund, please submit the Return Application Form to us to get a Return Authorization Number.
  • All returns must be made with a Sensa Core issued Return Material Authorization (RMA).
  • Products must be received within 10 days of RMA issuance.
  • Merchandise must be returned complete, unused and in its original packaging from Sensa Core.
  • A copy of the packing slip or the customer receipt must accompany all returns.
  • A refund will be issued to the original credit card within 1-2 billing cycles. The billing cycle duration is typically 30 days.

Return FAQs

How do I receive an RMA?

Please fill out and submit the application form or Contact Sensa Core customer service to receive your RMA. The RMA will include instructions on returning your product.

Is there a restocking fee for returned items?

No restocking fee shall apply to returns made as a result of Sensa Core or its vendor's error. For all other returns, a restocking and processing fee will be assessed. The restocking fee shall be equivalent to the manufacturer's restocking fee. The processing fee is equal to 5% of the transaction value. The restocking fee and processing fee shall never exceed 30% of the transaction value.

Are shipping fees refundable?

Shipping fees are fully refundable to returns made as a result of Sensa Core or its vendor's error. Shipping fees are NOT refundable for all other returns.

Does the return policy apply to both new and used equipment?

This return policy applies to new equipment sales only. Used equipment sales are final unless otherwise arranged at the time of sale. In general, used equipment shall be subject to Sensa Core’s used equipment warranty as specified in the terms and conditions of sale.

*Non-returnable items include: opened consumables and reagents.